Commonly Asked Questions
How long does shipping take?
Your item can take approximately up to one week to arrive, from date of purchase, and often less. Please allow 0 to 3 days to process your order, and approx. 3 days to arrive after it is processed.
If you need expedited shipping, please contact us and we will be happy to accommodate you.
How can I track my package?
You will be emailed a USPS tracking number when it ships. Please make sure to include an email address at checkout to receive the notifications.
How much is shipping?
Free shipping within the USA.
Do you ship outside of the USA?
We currently only provide the option to input US addresses. However, we do ship to many other countries, as long as our shipping company will send it. Please inquire with your items and address or location, for pricing and availability. It usually costs approx. $20 to ship outside of the USA. The client is responsible for all customs fees and taxes, if their country requires that.
What is your return policy?
All sales are final. But please contact us if you have any issues with your order. Your satisfaction is very important to us.
How should I care for my jewelry?
To preserve the gold plating of any gold plated jewelry and silver jewelry, it is a universal recommendation that it should not be wet, or perspired on too much. It should also be protected from perfumes. That goes for any brand. For example, it should not be bathed with, worn in the pool, or worn during vigorous exercise so that the gold plating is preserved to its best quality.
Do you offer payment plans?
Yes. We have a payment plan for most orders over $350. A non-refundable 30% down payment is required to hold the items. We offer up to 1 month to pay them off. Please contact us via our contact form or any other way you would like, to set up your payment plan. Thank you.
Can I do a store pick up?
Yes. We offer a store pick up at our fine jewelry store, B & F Jewelry. Our Gold Dipped collection is not available for purchase or viewing there, as it is shipped directly from our warehouse.
You will get an email when your order is ready for pick up. It is usually ready within 24 hours. Please bring that confirmation email with you. You have 7 business days to pick up from the date of that email. If you need longer please let us know. Thank you.
B & F Jewelry
655. S. Hill St.
Los Angeles, Ca
We are open Monday through Saturday from 11:30am to 5pm.
Do you also sell fine jewelry?
Yes. We our main line B & F Jewelry is fine jewelry. You can view our items here.
You may also view them at our store. Address in previous answer.
How can I contact customer service?
Please use our contact form, or email us at firstname.lastname@example.org.
Please allow up to 48 hours for a representative to get back to you.
If you have any other questions please contact us via our contact form or email. Thank you.